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Privacy & Cookie Policy

This Privacy & Cookie Policy explains how Hangzhou Insvision Technology Co.,Ltd. collects, uses, stores, and protects information when visitors use the INSVISION website, use AI customer service, submit forms, download resources, or contact our team.

1. Information we collect

We may collect information that you provide directly, including your name, company, email address, phone number, country or region, product interest, message content, and any details you include when requesting a quote, demo, resource download, or technical support.

We may also collect limited technical information, such as IP address, browser type, device type, referring pages, approximate location derived from IP address, pages viewed, and website interaction data. This helps us keep the website reliable, understand demand, and improve user experience.

When you use AI customer service, we may process your questions and AI responses together with limited visit context, including IP address, approximate location, referring domain, first landing path, and campaign source. Please do not include confidential information or unnecessary personal information in your question.

2. How we use information

• To respond to enquiries, quotation requests, demo requests, and support requests.
• To provide product information, manuals, software resources, service information, and AI-assisted answers.
• To improve website performance, page content, navigation, AI customer service quality, and lead response processes.
• To protect the website and AI customer service against spam, abuse, security risks, and unauthorized activity.
• To comply with legal, regulatory, accounting, or internal business requirements.

3. Cookies and similar technologies

Cookies are small files stored on your device. We use necessary cookies for core functions such as language routing, form operation, security, and preference storage. These cookies are required for the website to work properly.

With your consent, we may also use analytics, functional, and marketing cookies. Analytics cookies help us understand website performance and popular content. Functional cookies remember selected preferences. Marketing cookies support campaign measurement and more relevant communication.

You can manage your cookie preferences through the cookie banner shown on non-CN pages. Your choice is stored for 180 days unless you clear browser storage or change browsers/devices.

4. Third-party services

We may use third-party tools for website analytics, tag management, embedded content, AI model processing, contact features, social media links, security, hosting, and form processing. These providers may process limited technical data according to their own policies and our configuration.

For non-CN pages, analytics or marketing tags are loaded only after you allow the relevant cookie categories. Core AI customer service and security functions may operate independently of optional analytics or marketing cookies.

5. Sharing and disclosure

We do not sell personal information. We may share necessary information with authorized employees, service providers, distributors, or partners when needed to respond to your enquiry, provide services, arrange demos, support sales processes, operate the website or AI customer service, or comply with applicable law.

6. Data retention

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including enquiry follow-up, customer service, business records, legal compliance, and security. Retention periods may vary depending on the type of information and the nature of the interaction.

AI customer service interaction records and related encrypted visit context are generally retained for up to 90 days for service operation, security, and quality improvement, unless a longer period is required by law or needed to resolve an active request.

7. Your choices

You may choose not to provide optional information, but some requests may require contact details so that we can reply. You may also clear cookies in your browser or revisit the cookie banner after clearing site data.

Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information. To make a request, please contact us using the details below.

8. Security

We use reasonable technical and organizational measures to protect information against unauthorized access, loss, misuse, or alteration. IP addresses associated with AI customer service are encrypted at rest and access is limited to authorized administrators. No internet transmission or storage system can be guaranteed to be completely secure, but we work to maintain appropriate safeguards.

9. International visitors

INSVISION operates from China and serves customers in multiple regions. When you submit information through the website or use AI customer service, your information may be processed in China or other regions where our service providers or business partners operate.

10. Contact us

If you have questions about this Privacy & Cookie Policy or wish to exercise privacy-related rights, please contact us at marketing@insvision3d.com or through the contact form.